Q. WHAT IS YOUR MINIMUM ORDER POLICY?

There is no minimum order size for UK orders, however depending on your order value, you may be charged delivery costs.

Q. HOW DO I PAY FOR MY ORDER?

We accept card payments online. You can pay using any of the following: Mastercard Credit and Debit, Visa Credit and Debit, Maestro and Visa Electron. These are processed via Realex Global Payments.

Please ensure that the billing address entered on your order matches the address to which the payment card is registered.

Q. I’M AN EXISTING ACCOUNT HOLDER. HOW CAN I PLACE MY ORDER USING MY ACCOUNT?

Please email sales@gingerfox.co.uk or call 01242 241765 and someone in our Sales team will be happy to help.

Q. WILL I BE CHARGED DELIVERY?

For Orders with a delivery address in mainland UK, you will not be charged for delivery where the Order value exceeds £250 (excluding VAT). A standard £25 delivery charge (excluding VAT) will be applied to all Orders with values less than £250 (excluding VAT).

For Orders with a delivery address in Ireland, Channel Islands, Isle of Wight, Scottish Highlands, Isle of Man, there is no minimum Order size but you will not be charged for delivery where the Order value exceeds £500 (excluding VAT). A standard £50 delivery charge (excluding VAT) will be applied to all Orders with values less than £500 (excluding VAT).

Q. WHEN WILL MY ORDER BE DELIVERED?

Your order will be delivered within 4 working days after placing your order.

Q. WILL YOU BE AT ANY TRADE SHOWS THIS YEAR?

Q. AM I ABLE TO PURCHASE MILLY&FLYNN PRODUCTS ONLINE?

Currently Milly & Flynn products can only be ordered via www.millyandflynn.com or by emailing sales@millyandflynn.com but very shortly, you will be able to place orders for both of our brands in one place via this website. Watch this space!

Q. MY ORDER IS FAULTY, DAMAGED OR MISSING. WHAT SHOULD I DO?

We are really sorry to hear this. Please contact our Customer Service team on 01242 241765 or at sales@gingerfox.co.uk as soon as you notice the problem and our friendly team will be happy to help.

Q. DO YOU HAVE ANY IMAGES OR VIDEOS THAT I CAN USE TO PROMOTE YOUR PRODUCTS?

Please contact our Marketing Executive zoe.farmer@hacche.co.uk for further information in this regard.

Q. WHAT ARE YOU DOING TO REDUCE THE ENVIRONMENTAL IMPACT OF YOUR PRODUCTS?

Please visit our environmental policy page here.

Q. WHAT SHOULD I DO IF MY QUESTION IS NOT ANSWERED ON THIS PAGE?

Follow this link to contact us directly, or alternatively come and say hello to us via www.facebook.com/gingerfoxuk, https://www.instagram.com/gingerfoxuk or www.twitter.com/gingerfox_uk